Legal

Refund Policy

Effective date: 2026-09-11

Failed operations

A token reserved for a cleaning operation is automatically returned if the operation reaches a final failed state. If the balance does not recover, contact legal@example.com with the operation ID; never send the original private file by ordinary email.

Token purchases

Unused digital tokens may be eligible for cancellation or refund where mandatory law provides it. Tokens already consumed by completed operations are normally non-refundable unless the service was defective or applicable law requires otherwise.

Subscriptions

You can cancel future renewal from account settings. Cancellation does not automatically refund the current billing period. Statutory withdrawal and consumer rights remain unaffected and depend on your location and whether digital performance began with your consent.

How to request a refund

Email legal@example.com from the account address and include the payment or operation ID, purchase date and reason. Do not include card details or uploaded content. We may request information needed to verify ownership and prevent fraud.

Payment reversals

Approved refunds are returned through the original payment method. Bank processing time is outside our control. Chargebacks or duplicate refunds may cause the corresponding token grant to be reversed.